Users with permission are not able to view articles on the Knowledge HomepageIssue <!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> Symptoms Users cannot search articles on the Knowledge homepage even though they have access Knowledge article search results is none Release Any Environment Any Cause The root cause of the issue is that the 'Requires role' ACL for AngularProcessor^ContextSearchService and AngularProcessor^message are missing the snc_internal role. https://<instance>.service-now.com/nav_to.do?uri=%2Fsys_security_acl.do%3Fsys_id%3D193d6a93d7210200bef20ee60e6103fc https://<instance>.service-now.com/nav_to.do?uri=%2Fsys_security_acl.do%3Fsys_id%3D198daa93d7210200bef20ee60e6103c7 By default, the ACL should have the snc_internal role. Resolution Add the snc_internal role to this ACL Make sure that the user having issue has all the roles listed on the ACL if you have customised it