Variable information shows up in ticket page even after setting 'Visible on Summaries' to false.Issue <!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> Symptoms When 'Visible on Summaries' is set to false for a variable, after submitting the item, the variable is visible in details section on ticket page Release Any supported version Cause There was a known problem for this issue in earlier versions which is fixed from Jakarta release. The most probable cause for this is using a customized version of 'Ticket Fields' widget cloned from Pre-Jakarta . Resolution Revert to OOB 'Ticket Fields' widget Additional Information Documentation link for information on how 'Visible on Summaries' works. https://docs.servicenow.com/csh?topicname=t_CreateAVariableForACatalogItem.html&version=latest