When a non-admin user submits record producer created by service creator for the first time, the workflow that gets attached errors out. - Support and Troubleshooting

When a non-admin user submits record producer created by service creator for the first time, the workflow that gets attached errors out. Issue  Symptoms When a non-admin user submits record producer created by service creator for the first time, the workflow that gets attached errors out.

error on workflow run script activity: TypeError: Cannot read property "approvals" from null (#0(eval); line 4)

Release London

Cause Session variable being set by the run script activity is not being read by BR "Service Query"

Resolution The are three possible workarounds:

1) have the user resubmit the same record producer again if the first one fails 2) disable business rule BR "Service Query" (/sys_script.do?sys_id=356bc9b05f0311001c9b2572f2b477a7) 3) create an onLoad client script, that makes an AJAX call that runs gs.getSession().putClientData("executing_service_task_wf", "true") on the server. The client script would have to be attached to the record producers created by the service creator.