Catalog Items updated by Admin User are not reflected to all end usersDescription<!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> Symptoms A User with the 'admin' role (or access to modify catalog items) makes an update to a Catalog ItemFor example, they change the 'Name' form 'Standard Laptop' to 'My Standard Laptop'All other users will still see the Catalog Item as 'Standard Laptop' - Even after this has been saved by the Admin UserThe Admin User will see the new updated name 'My Standard Laptop'. Meaning there is inconsistent behavior between accountsThis issue is the same for all other Catalog Item fields. ANY update made by the Admin is not reflected to the end users. Cause This issue occurs when the User's 'Language' is set to 'NULL'Causing your updates to the Catalog Items to not be reflected to users. Resolution Navigate to the affected User / Admin [sys_user] profile (i.e. Navigate to sys_user.list and query for this user)Right-click the header menu > Show XMLConfirm that 'Language' is set to 'NULL'Manually update the Users 'Language' field to be populated with a value Alternatively, the affected user can resolve this themselves by navigating to the Settings cog and selecting a Language for their profile. Additional Information ServiceNow - User specific language documentation