Variable value is cleared on RITM and SC Task variable editor after the item is submitted - Support and Troubleshooting

Variable value is cleared on RITM and SC Task variable editor after the item is submitted Issue  Symptoms Variable value is cleared on RITM and SC Task variable editor after the item is submitted

Release London and forward

Cause There is a UI Policy which has an action that clears the variable value. A new feature introduced in London.

Resolution Uncheck the "Clear the variable value" checkbox

Additional Information https://docs.servicenow.com/csh?topicname=t_CreatUIPolicyForSvcCalgIt.html&version=latest