Email Notifications in Global Domain Apply to Records Across All Domains - Support and Troubleshooting

Email Notifications in Global Domain Apply to Records Across All Domains Issue  Symptoms There is a record that is in a non-Global domain, e.g. TOP/xyz.

An email notification is sent by a notification that is in the Global domain. The sending conditions in the notification have all been met.

It may have been expected that the email would not be sent since the affected record is not in the Global domain, but the notification is in the Global domain.

Release Any Release

Cause This is working as designed.

Resolution The documentation is not clear on how this should work:

https://docs.servicenow.com/csh?topicname=domain-separation-notifications.html&version=latest

This use case is not defined under "How domain separation works in Notifications". A request to update this documentation has been entered.

The documentation here should make it clear that notifications in the Global domain will be applied to all records no matter which domain they are created in.