Order guide/Catalog item is not visible under its own category in Service PortalIssue <!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> Symptoms Order guides/Catalog items are not visible via their category page in Service Portal.The same Order guide/ Catalog item is visible in Service Portal via global search. Release ALL Cause Category for an order guide/catalog item is set using the category field in the table sc_Cat_item/sc_cat_item_guide table. This field has a synced record in a table called `sc_cat_item_category` and this can be checked via the related list "Categories" in the catalog item form. Some sync issues can occur leading to a categorized catalog item having no records in the sc_cat_item_category table. The category page in Service Portal is using this table and if no value is set the order guide/catalog item won't be displayed in the categories page. Resolution Adding the missing category to the table sc_cat_item_category for the record with the issue fixes the issue. The related list categories in the catalog item form can be used for this.