Order guide/Catalog item is not visible under its own category in Service PortalIssue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Symptoms Order guides/Catalog items are not visible via their category page in Service Portal.The same Order guide/ Catalog item is visible in Service Portal via global search. Release ALL Cause Category for an order guide/catalog item is set using the category field in the table sc_Cat_item/sc_cat_item_guide table. This field has a synced record in a table called `sc_cat_item_category` and this can be checked via the related list "Categories" in the catalog item form. Some sync issues can occur leading to a categorized catalog item having no records in the sc_cat_item_category table. The category page in Service Portal is using this table and if no value is set the order guide/catalog item won't be displayed in the categories page. Resolution Adding the missing category to the table sc_cat_item_category for the record with the issue fixes the issue. The related list categories in the catalog item form can be used for this. Release Resolution