Error seen in system logs - "Explicit Roles : External criteria sysID is null: no thrown error "Issue Explicit Roles : External criteria sysID is null: no thrown errorCauseThe root cause of the issue the instance does not have OOB 'SNC External' User criteria https://<instancename>.service-now.com/user_criteria_list.do?sysparm_query=nameSTARTSWITHSNCResolutionImporting OOB 'SNC External' User criteria to instance else reactivating the 'com.glide.explicit_roles' the plugin will resolve the issue.