vSphere VM provisioning is picking the inactive datastore - Support and Troubleshooting

vSphere VM provisioning is picking the inactive datastore Description  Description While performing the Cloud Discovery on Vsphere Datacenter, the available datastores are populated to "cmdb_ci_vcenter_datastore" table and marks ACCESSIBLE=TRUE, for some reason if the Datastore is not available at the Vsphere datacenter and next discovery identifies the missing Datacenter and marks the CI to ACCESSIBLE=FALSE.

Issue VM provision on Vsphere Datacenter fails with below stack.

java.lang.RuntimeException: Unable to access the virtual machine configuration: Unable to access file [USCINFRADS-8] at com.snc.cmp.connector.cloud.compute.provider.impl.vSphereComputeProvider.awaitComplete(vSphereComputeProvider.java:1302) at com.snc.cmp.connector.cloud.compute.provider.impl.vSphereComputeProvider.createClone(vSphereComputeProvider.java:1020) at com.snc.cmp.connector.cloud.compute.provider.impl.vSphereComputeProvider.createNode(vSphereComputeProvider.java:347) at com.snc.cmp.connector.cloud.compute.customizer.impl.vSphereComputeCustomizer.createNode(vSphereComputeCustomizer.java:192) at com.snc.cmp.connector.cloud.compute.component.CloudComputeProducer.process(CloudComputeProducer.java:48) at org.apache.camel.util.AsyncProcessorConverterHelper$ProcessorToAsyncProcessorBridge.process(AsyncProcessorConverterHelper.java:61) at org.apache.camel.processor.SendProcessor.process(SendProcessor.java:145) at org.apache.camel.management.InstrumentationProcessor.process(InstrumentationProcessor.java:77) at org.apache.camel.processor.RedeliveryErrorHandler.process(RedeliveryErrorHandler.java:468) at org.apache.camel.processor.CamelInternalProcessor.process(CamelInternalProcessor.java:190) at org.apache.camel.processor.CamelInternalProcessor.process(CamelInternalProcessor.java:190) at org.apache.camel.component.direct.DirectProducer.process(DirectProducer.java:62) at org.apache.camel.processor.CamelInternalProcessor.process(CamelInternalProcessor.java:190) at org.apache.camel.util.AsyncProcessorHelper.process(AsyncProcessorHelper.java:109) at org.apache.camel.processor.UnitOfWorkProducer.process(UnitOfWorkProducer.java:68) at org.apache.camel.impl.ProducerCache$2.doInProducer(ProducerCache.java:412) at org.apache.camel.impl.ProducerCache$2.doInProducer(ProducerCache.java:380) at org.apache.camel.impl.ProducerCache.doInProducer(ProducerCache.java:270) at org.apache.camel.impl.ProducerCache.sendExchange(ProducerCache.java:380) at org.apache.camel.impl.ProducerCache.send(ProducerCache.java:238) at org.apache.camel.impl.DefaultProducerTemplate.send(DefaultProducerTemplate.java:128) at org.apache.camel.impl.DefaultProducerTemplate.sendBodyAndHeaders(DefaultProducerTemplate.java:253) at org.apache.camel.impl.DefaultProducerTemplate.requestBodyAndHeaders(DefaultProducerTemplate.java:313) at org.apache.camel.impl.DefaultProducerTemplate$10.call(DefaultProducerTemplate.java:588) at java.util.concurrent.FutureTask.run(FutureTask.java:266) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) at java.lang.Thread.run(Thread.java:748) Release Kingston P*, London P* Cause The Provision operation picks up random Datastore from "cmdb_ci_vcenter_datastore" and currently, the vSphere Cloud API(MID - Java api) picks the first datastore and CMP expects that all datastores to be ACCESSIBLE=TRUE. Workaround Select the 'Datastore' and 'ClusterDatastore' by enabling it in the blueprint.

Manually delete the ACCESSIBLE=FALSE datastores from "cmdb_ci_vcenter_datastore" table. Fix ServiceNow development team working on "FTASK43955" to avail BR/Script include at the provision operation that if the user did not select the Datastore, the provision should only take the Datastores in ACCESSIBLE=TRUE