User not authorized when submitting Service Catalog ItemIssue <!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> Symptoms Error 'User not authorized' upon submit Cannot submit record producer Cannot submit standard change Cannot submit catalog item for certain users Release Any Environment Any Cause The root cause of the issue is that the 'Requires role' ACL for ServiceCatalog processor is missing the snc_internal role. https://<instance>.service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=fa361dc2d7210200bef20ee60e6103b3 By default, the ACL should have the snc_internal role. Resolution Add the snc_internal role to this ACL Make sure that the user having issue has all the roles listed on the ACL if you have customised it