Tabbing on a reference field clears the value of the field. - Support and Troubleshooting

Tabbing on a reference field clears the value of the field. Issue  Symptoms The issue is that when user presses the Tab key on a reference field, it clears the content of that field.

Steps to reproduce:

Click on Settings icon General > Accessibility Enabled > Slide it to turn it on Navigate to create a new incident Start typing a name in the caller field Click on the "Tab" button on keyboard Caller field clears. Environment All

Cause One of the reasons this could happen is if the Accessibility is enabled for that instance.

This is controlled through user preference: glide.ui.accessibility

Resolution Users can resolve this for themselves by taking following steps:

Click on Settings icon General > Accessibility Enabled > Turn it off by sliding it to left. Click "OK" to reload the page. To resolve this for all users:

Navigate to User preferences Find user preference with Name = glide.ui.accessibility There should be multiple records here. Find the one where System = true , User = empty , and Value = true . Change the value of above user preference to "false" and save. Additional Information Using Accessibility Features