Date time values in email sent might not match Date Time of the related incident record activities - Support and Troubleshooting

Date time values in email sent might not match Date Time of the related incident record activities Issue  Symptoms When looking up the Date Time stamp of an Email that was sent and comparing this with the time stamp shown in the incident Activities, they could not match.

Cause This happens because the timestamp shown in the incident record is based on the timezone of the logged in user. This timezone can be set up in user preferences and it can be different to the timezone set for the system.

Resolution It is expected behavior.

The Email will be sent with the timezone of the user who triggered the notification.

Most notifications are run by System using the system time zone. However, the "Email Client" (the email icon on some records) sends notifications with the logged-in user timezone.