UI action "Open Case" appears unexpectedlyDescription<!-- div.margin{ padding: 10px 40px 40px 30px; } table.tocTable{ border: 1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); padding-top: .6em; padding-bottom: .6em; padding-left: .9em; padding-right: .6em; } table.noteTable{ border:1px solid; border-color:#E0E0E0; background-color: rgb(245, 245, 245); width: 100%; border-spacing:2; } table.internaltable { white-space:nowrap; text-align:left; border-width: 1px; border-collapse: collapse; font-size:14px; width: 85%; } table.internaltable th { border-width: 1px; padding: 5px; border-style: solid; border-color: rgb(245, 245, 245); background-color: rgb(245, 245, 245); } table.internaltable td { border-width: 1px; padding: 5px; border-style: solid; border-color: #E0E0E0; color: #000000; } .title { color: #D1232B; font-weight:normal; font-size:28px; } h1{ color: #D1232B; font-weight:normal; font-size:21px; margin-bottom:-5px } h2{ color: #646464; font-weight:bold; font-size:18px; } h3{ color: #000000; font-weight:BOLD; font-size:16px; text-decoration:underline; } h4{ color: #646464; font-weight:BOLD; font-size:15px; text-decoration:; } h5{ color: #000000; font-weight:BOLD; font-size:13px; text-decoration:; } h6{ color: #000000; font-weight:BOLD; font-size:14px; text-decoration:; } ul{ list-style: disc outside none; margin-left: 0; } li { padding-left: 1em; } --> Symptoms 'Open Case' button showing on incorrect case states. Cause UI action is displaying due to State value. Resolution The condition on the UI action is passing due to the State choice record with a value of 18. Please note the condition on the UI action: (new global.StateFlow().validFlow(current, 'ca2aa5d2c33231005f76b2c712d3aeb3', 'manual')); This is checking the state flow: <InstanceName>.service-now.com/nav_to.do?uri=sf_state_flow.do?sys_id=ca2aa5d2c33231005f76b2c712d3aeb3 The state flow is looking for records with a state value of 6 or 18: gs.hasRole("sn_esm_agent") && (current.state == 6 || current.state == 18) Since the State choice 'Pending' has a value of 18, the state flow condition is passing which then in turn passes the condition on the UI action.