Error message from an IF activity of the workflow: "Wrapped TypeError: Cannot read property "number" from undefined" - Support and Troubleshooting

Error message from an IF activity of the workflow: "Wrapped TypeError: Cannot read property "number" from undefined" Description  Symptoms Error message from an IF activity of the workflow: "Wrapped TypeError: Cannot read property "number" from undefined"

Release Any supported release

Cause Wrong query passed in the Advanced script of the workflow activity

Resolution The workflow is defined on the 'task_sla' table. IF activity in the workflow is trying to fetch the parent task and the query defined was: rec.addQuery('sys_id', rec.current.number);

The query against the 'sys_id' column must have a matching sys_id, instead a number was passed. This query fails when trying to fetch data and throw the below error message: "Wrapped TypeError: Cannot read property "number" from undefined"

The line from the script has to be replaced with: rec.addQuery('sys_id', current.task.sys_id.toString()); OR we can define a variable and then use the same in the query as below: var inc = current.task.sys_id.toString(); and then the script should look like: rec.addQuery('sys_id', inc);