In Service Portal, g_form.setValue does not work in List Collector variables when displaying large data - Support and Troubleshooting

In Service Portal, g_form.setValue does not work in List Collector variables when displaying large data Issue  Symptoms No values are displayed in a List Collector variable when the table has large data and the g_form.setValue API is used.

Release All current supported versions.

Cause g_form.setValue API is not supported for List Collector Variable. However, List Collector with glide_list attribute works correctly with the g_form.setValue API.

This is documented in the topic Types of service catalog variables .

Where the following two important lines can be found:

Only when the glide_list attribute is true, can you set a value for this variable using a setValue() function in a catalog client script. Table with large data causes performance issues when loading the page. Use reference qualifiers to reduce data or use the glide_list attribute. Resolution Set the List Collector with glide_list attribute to true, be aware large data causes performance issues.