Changing the sys_ui_message label for "Checkout" changes it in both the workflow editor and the Service Portal shopping cartIssue <!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> Symptoms Changing the sys_ui_message (Message) key value for "Check Out" changes the value in two locations instead of just one (in the Workflow editor and also in the Service Portal cart) Release Kingston Patch 12 Cause This is working as expected (further details below). Resolution After checking with the Platform's Product Owners, it was shared that this is expected behavior (the customer's expectation was that one sys_ui_message should only touch one location in the Platform, not two). The sys_ui_message table is the table from where the Platform draws static text.The sys_ui_message table contains the translations for informational messages, confirmation messages, error messages, and other types of system messages.Our Product Owner shared the following documentation regarding sys_ui_messages and concluded that this is how the system is designed: Message table