copyToClipboard does not work in Agent Workspace - Known Error

copyToClipboard does not work in Agent Workspace Description Build info: Madrid patch 1 & 2

Steps to Reproduce

1. Create a new UI Action: Name: Copy Incident ID Table: incident Form button: checked Client: checked Onclick: runContextAction() Workspace Form Button: checked

Script and Workspace Client Script: function runContextAction() { var ccSysId = g_form.getUniqueValue(); copyToClipboard(ccSysId); }

2. Navigate to any open incident record on platform UI

3. Click "Copy Incident ID" UI action Notice the pop-up message: Copied to clipboard

4. Navigate to any open incident in Agent workspace

5. Click "Copy Incident ID" UI action

6. Try to paste the sys_id in Additional comments Notice the incident ID is not copied in the Additional comments

Workaround This is expected behavior and by design in all currently supported releases.

At this time copyToClipboard is not supported within Agent Workspace.