How to show Connect Actions only for specific queue - Support and Troubleshooting

How to show Connect Actions only for specific queue Issue  Description By default, all Connect Actions are showing up for all chat queues. The follow procedure allow to show connect action per a specific queue as desired.

Procedure On the Connect Action record adding the Chat Queue Name in the condition (conversation.queueEntry.queue.name) of the script.

For example, if you want UI Action - Create HR Case only show on Chat Queue: HR Department Chat Queue

Navigate on the left panel: Connect -> Queue Copy the queue name form the record: HR Department Chat Queue Navigate on left panel: Connect -> Action Click Create HR Case On the Condition field, Add the code: && conversation.queueEntry.queue.name == "HR Department Chat" Queue" and the end Save or Update