How to show Connect Actions only for specific queueDescription<!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> Description By default, all Connect Actions are showing up for all chat queues. The follow procedure allow to show connect action per a specific queue as desired. Procedure On the Connect Action record adding the Chat Queue Name in the condition (conversation.queueEntry.queue.name) of the script. For example, if you want UI Action - Create HR Case only show on Chat Queue: HR Department Chat Queue Navigate on the left panel: Connect -> QueueCopy the queue name form the record: HR Department Chat QueueNavigate on left panel: Connect -> ActionClick Create HR Case On the Condition field, Add the code: && conversation.queueEntry.queue.name == "HR Department Chat" Queue" and the endSave or Update