Service Portal-type guided tour not showing up on the Tours menu in a specific pageIssue <!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> A Service Portal-type guided tour has been created with sc_home page, however when the user goes to <Instance url>/sp?id=sc_home page on Service Portal, it doesn't load that created guided tour on the Tours menu. Ideally, it should have been displayed as shown in this screenshot: ReleaseLondon and newerCauseThere is a custom page route map (sp_page_route_map) defined to redirect the pages from sc_home to sc_category. Because of this, the database query to get the guided tour runs with the page's sys_id of the sc_category page, so it doesn't return the expected guided tours setup on the sc_home page.ResolutionReview the custom page route map and deactivate it if is not required. Otherwise, create the guided tour for the sc_category page instead of the sc_home page. Related LinksFor more information, see Create a guided tour