Admin users not able to view the Normalization Data Services scheduled job entries.


Description

Symptoms

After installing Normalization Data Services plugin, the system creates two scheduled jobs Download Normalized Company Mappings and Download Normalized Company Names.

 

Admin users were not able to view these scheduled jobs and instead see black scheduled jobs as below.

Environment

Normalization Data Services plugin is active

Cause

There is a read ACL on the 'cds_client_schedule' such that only 'maint' users can view the scheduled jobs.

Link for the read ACL: https://<instance-name>.service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=7bd4733913a8f3402207d8228144b098

Resolution

Create a new read ACL in the cds_client_schedule table and give admin users read access like below.