How to update a MID Server password - Support and Troubleshooting

How to update a MID Server password Issue .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Learn how to update the password for a MID Server service account. After initial installation, changing the MID Server password is a manual process that requires careful timing to minimize downtime.

Important : Perform this procedure when the MID Server is not in use. Changing the password in the instance causes the MID Server to go down immediately and may cause unexpected behavior for jobs already running.

Note : Review this entire procedure before starting. The final two steps must be completed as quickly as possible.

Release .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } All supported releases

Resolution .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Step 1: Identify the MID Server and service account Go to MID Server > Servers . Locate the MID Server you want to update. Note the Logged in user , Host name , and Home directory fields. Tip : You can personalize the list layout to add the Home directory column.

Step 2: Update the password in the config.xml file Complete the following steps for all MID Servers that use this service account:

On the MID Server host, go to the Home directory. Open the config.xml file in a text editor. Note : On Windows, use WordPad or another editor that supports Unix line feeds. Locate the mid.instance.password parameter. Replace the encrypted value with the new password in plain text.

Before :

After :

Important :

Delete the encrypted: prefix. Authentication fails if this prefix remains. Escape special XML characters. For example, use &amp; for & and &lt; for MID Server Configuration in product documentation. Do not accidentally delete the "/> at the end of the line. Deleting this causes an XML parser error in the MID Server agent log. Save the file. Note: Do not restart the MID Server yet. The password change does not take effect until you restart, which is the final step.

Step 3: Verify the service account configuration Go to System Security > Users and Groups > Users . Open the user record for the MID Server service account (the Logged in user from Step 1). Verify the following: The user has the mid_server role. The user is active. The user is not locked out. The User ID matches the value in the config.xml file (case-sensitive). Step 4: Update the password in the instance Warning: Complete this step and Step 5 as quickly as possible. The MID Server goes down immediately when you save the user record.

In the Password field, enter the new password. Select Save . Step 5: Restart the MID Server On the MID Server host, restart the MID Server service.

Windows : Use the Services control panel or MMC snap-in. Linux : Use the appropriate service command for your distribution.

Important : As soon as you update the user record, the MID Server loses connectivity and stops picking up jobs. The instance eventually marks the MID Server as Down. You cannot restart the MID Server from the instance form during this time, even if it still appears as Up. After you restart the MID Server service on the host, the MID Server returns to Up status. After validation completes, the MID Server can accept new jobs.

Related Links .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Risks of using an LDAP user for MID Server authentication