Cannot Load Video Files to KB ArticlesIssue Cannot Load Video Files to KB Articles After uploading and saving, the video on an Article disappearsCauseThe issue is most likely due to the HTML being sanitizedResolutionOption #1: Navigate to System Definition ➔ DictionaryClick the Edit Filter buttonIn the filter, you need two conditions. First you need ["Column name" "starts with" "text"] and second you need ["Table" "is" "kb_knowledge"]Open the single record that is displayed on the listClick the "Advanced view" User Interface action under the related linksIn the attributes field, add ", html_sanitize=false" to the end of the other attribute listed. Include the commaRe-upload the video and save the form. It should now be displayed properly. Option #2: Make this below changes on the instance to fix the issue: Go to the Dictionary of field 'Article Body' (text) and Add an attribute to the text field on the form that the video is added to: html_sanitize=false. Adding the attribute stops this HTML field from being sanitized in the future.Modify the white list in the script include HTMLSanitizerConfig to add the embed, object, and param attributes. The script include allows the attributes to be used in all HTML fields in the future.For example: HTML_WHITELIST :{ globalAttributes:{ attribute:[], attributeValuePattern:{} }, embed:{attribute:["src","type","allowfullscreen","allowscriptacces","plugnspage"]}, object:{attribute:["classid","codebase"]}, param:{attribute:["name","value"]} }Universally override elements that the TinyMCE strips out by adding a list of elements to the glide.ui.html.editor.extended_valid_elements property. For example: adda[onclick|href|target|rel|media|hreflang|type|charset|name|rev|shape|coords|download|id|accesskey|class|dir|lang|style|tabindex|title]to the system property.Related LinksEmbed videos in HTML fields Videos in the knowledge article are missing or unable to play