Affected Services/CIs Widget in Major Incident Management (MIM) Workbench does not have + (plus) sign to add CI'sIssue <!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> Symptoms Affected Services/CIs Widget in Major Incident Management (MIM) Workbench missing + (plus) sign to add CI's Release All Cause The 'Add' UI actions for CIs Affected and Impacted CIs table have a condition where it checks the system property com.snc.task.associate_ci to see if the table has access to the UI action. https://<instance_name>.service-now.com/nav_to.do?uri=%2Fsys_ui_action.do%3Fsys_id%3D77688cfe6f35f100e5f2b3312e3ee4e6https://<instance_name>.service-now.com/nav_to.do?uri=%2Fsys_ui_action.do%3Fsys_id%3D08d172a1932231002f217a75e57ffb39 The System Property value does not have incident for the + sign to appear for both change_request and incident tables. Resolution Go to https://<instance_name>.service-now.com/sys_properties.do?sys_id=0abd8ea1931331003b7a7a75e57ffbd9Make sure the Value field has change_request,incident Save