Field Actions not displaying all table columns when table is set to incidentIssue <!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> Symptoms When creating or modifying an inbound email action on the incident table, users may not see all available fields in the "Field actions" drop-down menu. Release All releases Cause This issue can be caused by the "Admin overrides" checkbox being unchecked on a "save_as_template" ACL on the Incident table. The specific ACL can be found here: https://<instance>.service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=e5a4c1c60a0a0bc5007f1b412ab7142c Resolution Check the "Admin overrides" checkbox on the aforementioned ACL and save the record. All available fields should now show in the "Field actions" menu on the Inbound Email Action form. Note: This article assumes that the inbound email actions are only being created and modified by users with the Admin role.