Mobile UI Action prevents updating a record because of its condition - Known Error

Mobile UI Action prevents updating a record because of its condition Description Mobile UI Actions can be seen in the mobile view form according to its set condition. When the condition contains a check on a field that gets updated on the current record before clicking on the UI Action, the form/record can not be updated.

Steps to Reproduce

1. Import the attached XML or go to System Mobile UI > UI Actions - Mobile and click New:

Name: Table: incident Form more item: true Hide When Disabled: true Condition: current.short_description=='Network file shares access issue' Script: //i.e. testfunc(); function testfunc(){ current.description = 'test'; current.update(); action.setRedirectURL(current); }

2. Go to mobile view and display an existing case (i.e. demo INC0000002: /$m.do#/form/incident/9d385017c611228701d22104cc95c371?sysparm_view=Mobile ).

You can see the newly created UI Action after clicking the three dots button (...) on the top right corner.

3. Modify the short description and some more fields.

4. Click on the UI Action.

Observe the form reloads without saving the updated values.

Workaround This is expected behavior. Standard UI Actions only evaluate conditions to determine the initial visibility, but Mobile (REST based) UI Actions perform condition checks even on execution. The REST service handles the authentication, rather than the roles as it occurs on standard UI Actions.