Show Connect Actions for required chat queue



Display the Connect Actions only for the agents who is in the related Chat queue support group


Add the queue name condition in the condition of the Connect Action.

For example: 

On OOB instance, the HR queue name is HR Support, for Connect Action: Create HR Case to only show up for HR queue follow steps is below:

  1. Navigate from the left panel to Connect (Collaborate)-> Queue 
  2. Copy the queue name, for example, HR Support
  3. Navigate from the left panel to Connect -> Actions
  4. Click Create HR Case
  5. Add  && == "HR Support" at the end of the Condition
  6. Update


Applicable Versions


Additional Information

Connect Support plugin installed on the instance