Show Connect Actions for required chat queueDescription<!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> Description Display the Connect Actions only for the agents who is in the related Chat queue support group Procedure Add the queue name condition in the condition of the Connect Action. For example: On OOB instance, the HR queue name is HR Support, for Connect Action: Create HR Case to only show up for HR queue follow steps is below: Navigate from the left panel to Connect (Collaborate)-> Queue Copy the queue name, for example, HR SupportNavigate from the left panel to Connect -> ActionsClick Create HR CaseAdd && conversation.queueEntry.queue.name == "HR Support" at the end of the ConditionUpdate Applicable Versions All Additional Information Connect Support plugin installed on the instance