Unable to change the company logo on bannerIssue <!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> Symptoms After loading banner image in both system properties >> basic configuration and system properties >> basic configuration UI16, banner logo is not changed even after clearing instance cache(cache.do). It only appears after clicking on system properties >> basic configuration UI16 Release Any version with UI16 Cause Sys_attachment table has a banner image pointing to company record which is corrupted. Although it was deleted from the company record, it may not be deleted from the sys_attachment table. Resolution Go to 'core_company' list viewAdd 'banner Image' columnMake sure no company contains the sys_attachment(1d9db08653522300dda1ddeeff7b1215) as banner imageDelete the below-mentioned record: https://<instancename>.service-now.com/sys_attachment_list.do?sysparm_query=sys_idLIKE1d9db08653522300dda1ddeeff7b1215&sysparm_first_row=1&sysparm_view=