OOB Employee Service Center Portal (/hrportal) does not load properlyIssue <!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> Symptoms On loading the portal /hrportal, there are consoler error of "[$controller:ctrlreg] The controller with the name 'OpenFrame' is not registered" appear Release London Cause The three Angular ng-templates (menuTemplate, item-added-tootip.html, spDropdownTreeTemplate) were missing from the related list of 'Header Menu' widget: https://<instance-name>.service-now.com/sp_ng_template_list.do?sysparm_query=sp_widget%3D5ef595c1cb12020000f8d856634c9c6e Resolution After exported XML them from OOB London instance (where it's working) and imported into the non-working instance, resolved the issue 'Header Menu' widget https://<instance-name>.service-now.com/nav_to.do?uri=sp_widget.do?sys_id=5ef595c1cb12020000f8d856634c9c6e