Back button does not work when browsing records through the up/down arrows at the top right corner if a view rule is applied to the form


If a view rule is applied to a form, opening a record from the list, then browsing through next and previous records using the up and down arrows present at the right corner of the header bar, the back button no longer functions. The same record is displayed again after the back button is clicked, instead of going back to the list view.

Steps to Reproduce

1 - Make sure there are view rules defined for the Survey (asmt_metric_type) or Change request table.
2 - Go to Survey > View Surveys module from the left navigation pane, or open Change -> All module and add the filter Type=Routine.
3 - Open any record.
4 - Try to navigate to the next and previous records using the up and down arrows at the right corner on the header bar.
5 - Click on the back button on the form header. Notice you are not redirected back to the list, but you stay on the same record.


After carefully considering the severity and frequency of this problem, and risk of attempting a fix, it has been decided to not address this issue in any current or future releases. We do not make these decisions lightly, and we apologize for any inconvenience.

Ref. related PRB741150/KB0716354 View rule causes issues with back button on form after pressing Next Record button (down arrow).

Related Problem: PRB654687