session_timeout page is displayed when navigating to instance URL using side_doorIssue Navigating to INSTANCE.service-now.com/side_door redirects to INSTANCE.service-now.com/session_timeout and 'You are not logged in, or your session has expired. Redirecting to the login page' message is displayedCauseglide.authenticate.redirect.idp property is set in sys_properties table with value being sys_id of the identity provider record. However, there is no identity provider record configured on the instance resulting in redirection to session_timeout page when navigating to INSTANCE.service-now.com/side_door.doResolutionWipe out the value for glide.authenticate.redirect.idp system property and confirm INSTANCE.service-now.com/side_door.do displays ServiceNow homepage