Unable to grant access to CI Duplicate Remediation function without itil_admin role.Issue <!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> Symptoms Unable to grant access to CI Duplicate Remediation function without itil_admin role. Cause This is by design and hardcoded within ServiceNow. Therefore, there is no way to provide this capability without the itil_admin role. Code Excerpt12 <g2:evaluate var="jvar_user_has_permissions" expression="gs.hasRole('itil_admin')" /> 13 14 <!-- Branch and display access denied message if needed --> 15 <j2:if test="$[jvar_user_has_permissions == false]" > 16 <!-- Common 'browser unsupported' message page --> 17 <g:inline template="cmdb_access_denied.xml"/> 18 </j2:if> Additional Information Remediate a de-duplication task