The out-of-the-box workflow 'item designer workflow' for the Request item is not working properlyIssue It appears that the process is experiencing a delay at the stage of Item Designer - Fulfillment workflow, where even though the task appears to have been finished, it remains stuck at the 'Wait for WF event - wait for task to complete' step.CauseThe issue is with custom state choices created in the instance. Out-of-the-box Business rule Item Designer - Task Sequence Complete BR is responsible and should match the condition for the BR to trigger the event. if (current.state >=3 && previous.state < 3) sc_ic_Factory.wrap(current.request_item.getRefRecord()).sendTaskCompleteWorkflowEvent(); It will notify that tasks and workflow completes and call the above script include which will trigger several baseline scripts includes (scicFactory ➔ scicBaseFactory ➔ scicBaseFactory ➔ scicRequestedItem this contains the event 'scicreqtaskcomplete' which workflow is waiting) Out-of-the-box, the state value(choices are different and we see issue occurs when we create custom choices for sc_task.)ResolutionReview your state configuration and make adjustments as necessary. You may also examine the Item Designer - Task Sequence Complete business rule above and modify it to meet the needs of your particular business.