URL of knowledge article attached to case (sn_customerservice_case) is not supported by Service Portal - Known Error

URL of knowledge article attached to case (sn_customerservice_case) is not supported by Service Portal Description The URL of an attached KB article onto a case record (sn_customerservice_case) is not supported by Service Portal.

Steps to Reproduce

1- Open a case record from [sn_customerservice_case] table. 2- Add an article in the "Attached Knowledge" related list. 3- Wait for the business rule "Insert KB Article Related Case Activitiy" to run to add an activity into the Activity Stream. 4- Verify the new journal log entry haa a link to the article like /kb_knowledge.do?sys_id= . 5- Open the case record from the Service Portal and click on the generated link. You will view the article with the DesktopUI instead of the Service Portal.

Workaround This is working as expected, due to /kb_knowledge.do being a Desktop UI URL, with no current design capability to translate to a Service Portal URL during navigation.