Certain catalog items are not searchable in Service PortalDescription<!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> Symptoms Certain catalog items are not searchable using the typeahead search widget in Service Portal. Release Kingston onwards Cause The field "Visible Elsewhere" (visible_standalone) is set to false for the active catalog items that are not visible on Service Portal. Resolution For the catalog items that are not showing on Service Portal, set the "Visible Elsewhere" field to true to make it searchable in Service Portal. You can confirm this by personalizing the catalog item list and adding the "Visible Elsewhere" field.