Surveys not triggeringIssue <!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> Overview Surveys not triggering. Surveys not triggering Surveys will not trigger in below case: 1) Create a new record from asmt_metric_type table. 2) Create a new trigger condition from asmt_condition table for the Above Survey Definition Created. Since there are no Questions associated with the Survey Definition, Surveys will not trigger even if Trigger Conditions satisfies. Make sure surveys to be created from: Survey Designer. https://<instance_name>.service-now.com/$ng_sd.do Additional Information Configure a survey in the survey designer