How to differentiate between a Service Catalog request submitted via Service Portal versus the Platform - Support and Troubleshooting

How to differentiate between a Service Catalog request submitted via Service Portal versus the Platform Issue  Description How to set a sc_request field value based on whether the record was generated from the Service Portal or Platform

Procedure The solution is basically to examine the URI

Create a new custom field on sc_request which would store the value of where the sc_request was originated from Create a new Business Rule Set Table = sc_request Check the 'Advanced' checkbox On 'When to run' tab, When = Before, Insert = checked, Update = checked Script: (function executeRule(current, previous /*null when async*/) {

var action = gs.action.getGlideURI().toString(); if (action.indexOf('service_catalog.do') > -1) { current. = 'from_platform'; } else current. = 'from_service_portal';

})(current, previous);

NOTE : This is just a suggested solution which customers can customize, however it is not officially supported as out of box functionality.

Applicable Versions All