Keyword search not happening when reaches over the defined limit of Ts word - Support and Troubleshooting

Keyword search not happening when reaches over the defined limit of Ts word Description  Overview Keyword search not happening - notification/error message: "The text query contained only common words or ambiguous wildcards, please refine your search and try again"

By default the System Property > glide.ts.max_wildcard_expansion is 500 https:// .service-now.com/nav_to.do?uri=sys_properties.do?sys_id=227ed010ef230000f16c8315a4225658 When Searching for a word in the Keywords/text search and you got no result instead get:

"The text query contained only common words or ambiguous wildcards, please refine your search and try again"

Navigate to the table ts_word.list https://

In the search for 'Name' enter that word in the Ts words :If the number is over the limit of value of System Property > glide.ts.max_wildcard_expansion, it will then act as stopword.

Example When search for 'Create' in the Keywords:

Navigate to the ts_word.list https://

In the search for 'Name' enter 'create' in the Ts words :This will show the number of the records If the words is over the mentioned limit of 500, this will act like stopword Additional Information

Configure a global stop word - https://docs.servicenow.com/csh?topicname=t_ConfigureAGlobalStopWord.html&version=latest