OOB Client Script for sys_template causes UI Actions like Copy Incident, Create Child Incident to be overridden - Known Error

OOB Client Script for sys_template causes UI Actions like Copy Incident, Create Child Incident to be overridden Description The Client Script called 'SNC - default template name check' (sysID: 6896a95037002000a4c12bb6dcbe5d60) causes out of box UI Actions to be overridden by setting a link between 'Name' field and 'Table' field in sys_template record. This link is allowed, per client script logic, if user authoring the new sys_template is an admin. Consequently, UI Actions are bypassed in favor of sys_template records.

On the other hand, if a user is not and admin, the client script does not allow the 'Name' field to match the 'Table' field. As a result, UI Actions will not be overridden by sys_template records.

Steps to Reproduce

1. Login as admin 2. Navigate to System Definition > Templates 3. Click 'New' to create new sys_template record 4. Fill in fields as follows:

- Name: incident - Table: incident (Table field will be auto populated ) - Choose 'Short Description' under 'Template' - - - for Short Description enter: 'demo text from template'

5. Save

6. Go to any Incident record an open it. 7. Edit the Short Description field to say: 'original content'. 8. Save Incident 9. From the context menu choose 'Copy Incident' 10. A form opens up for a new Incident record and observe that it contains 'demo text from template' in the Short Description field.

Expected Users expect the Short Description to contain 'original content'

Actual The Short Description contains 'demo text from template'.

Workaround This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.