Service Portal Chat Widget - Open Links in underlying embedded window, not on a new tabIssue Service Portal Chat Widget, open Links in an underlying embedded window, not on a new tab, thus for end users it appears as current chat conversation window is lost. CauseThe anchor tag link behavior on the connect chat links are hardcoded on the platform, currently, we may not able to override it.This can be a good candidate for product enhancement ResolutionSet "connect.support.redirect" property to "true"Then create your own widget with an anchor tag which links to support chat queue url like "https://InstanceName.service-now.com/nav_to.do?uri=chat_queue.do?sys_id=<Queuesys id>".Then include the widget on the portal, so that when user clicks on anchor link, it will open the connect chat in new tab, subsequently all the links from the connect chat will open in separate tab on the same window. So the connect chat conversation window stays on the browser window as a tab, to go back to the connect chat conversation, user needs to just go back to the previous window than the currently opened one.Related LinksConnect Support and Service Portal