Templates do not appear on Agent Workspace unless it is assigned to the userDescriptionWhen creating and using templates on Agent Workspace, they do not appear unless the user field on the template form is filled out. This means they must be assigned individually, group and global templates do not appear at all.Steps to Reproduce 1. Impersonate "System Administrator"2. Open up any incident record3. Create an Agent Workspace form for the incident table4. Create a new template against the incident table where the 'User' field is empty5. Open up Agent Workspace and open up an incident record6. Click on the 'Templates' tab within the incident recordExpected behavior- The newly create template should appearActual behavior- Group or global templates are not appearingWorkaroundThis issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix. Related Problem: PRB1328336