Install date is empty for software installed on Linux machinesIssue <!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> Overview In server form field, under "Software Installations", Install Date field is empty. Details For Linux machines, the software installed information is being pulled the probe: "Linux - Installed Software". This will not get "Install Date" information. https://<Instance_Name>.service-now.com/nav_to.do?uri=discovery_probes.do?sys_id=2c93a59c0a0a0a8b00d5f029ccaf5573 This will only pull Sofware Name, Version and Vendor(Publisher) details. software.name = this.name;software.version = this.version;software.vendor = this.maintainer; However, for Windows machines, the install date field of the software is being fetched from windows registry: Windows discovery The client might have to raise an enhancement request for the same.