Email moved to Junk folderIssue There may be different reasons for inbound emails to end up in the Junk folder.CauseIf an email is ignored it will be sent to the junk folder. The reasons for an email to be ignored can vary. The email is not in the Trusted Domains in the email properties. Go to Email Properties and check if the domain is added in the trusted domain fields. The message is ignored by an inbound email action.SPAM protection: If the email headers have "X-ServiceNow-Spam-Flag:YES", it indicates the email may be spam.Email Filters: Enabling the email filter plugin brings the filter like; Ignore header: Ignores the message if the mentioned headers are present.Ignore sender: Ignores the message received from the mentioned sender.Ignore subject: Ignores the message when it's received with a specified subject.Move to Junk: Sends the message to the junk on a specified condition. The email sender passed all the above and the user is locked out or inactive.