Multiple templates have been modified or created by an unknown source - Support and Troubleshooting

Multiple templates have been modified or created by an unknown source Issue  Symptoms There are multiple templates which have been modified or created by an unknown source. This happens at random times and the user in the 'Created_by' or 'Updated_by' fields does not have any knowledge of doing this.

Release All releases

Cause This can be caused by the following:

Update Set - An Update Set could have contained all these configuration changes Business Rule - Logic within a Business Rule causing it Resolution Update Set Check the content of recent Update Sets committed where there are changes or creations against sys_template records. Business Rule Navigate to the Business Rule table and review the business rules against the sys_template table Another check is to search for sys_template within the script field, searching all Business Rules on the table.