How to remove/hide 'Order now' button on Service Portal and use 'Add to cart' insteadIssue <!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> Description This article details how to remove the 'Order now' button on the Service Portal when viewing a catalog item and use the 'Add to cart' option instead. Procedure Open up any catalog item on the Service Portal CTRL + Right Click on the screen to bring up the Service Portal context menu Click on 'Instance Options' and tick the "Show Add Cart Button" option and then save - Since we can't apply a wide net to ensure the 'Order now' button doesn't appear. We have to individually target each catalog item. Navigate to your Catalog Item list https://<instance_name>.service-now.com/sc_cat_item_list.do Add the following column to your list where their values are listed No order now = true Use cart layout = false Verify that the 'Order now' button is now removed from the Service Portal Applicable Versions Helsinki and later