With the release of Helsinki, the previous OOB widget 'SC Catalog Item' has been deprecated, where a new version has been released. The new widget brings changes to make it more inline with how the Service Catalog functions outside of the Service Portal. To check whether the deprecated version of this widget is being used, the context menu can be opened when on the Service Catalog page within the Service Portal, where it will show
To first check whether the deprecated version, please navigate to the Service Portal page which would normally hold this widget.
In an OOB instance, this is typically Service Portal Page - Service Catalog (sc_cat_item). This is the example we will be using below.
Helsinki release and later.