'Time Ago' option displays 'Empty' as a value for the Type Date/TimeDescription<!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> Overview For some users, the Date/Time field is showing 'Empty' as this value for blank field: This is the result when the user's setting for Date/time has been selected as 'Time Ago' To update to this setting: Navigate to 'Settings' icon (gear icon)General FieldDate/TimeSelect the Radio button to either 'Calendar' to see the date or 'Both' Example In an OOB instance, if the value for Date/time has been selected as 'Time Ago'. On the Incident form, for NOT 'Resolved' or 'Closed', the value is '(empty)'. Therefore, to see the blank value: Navigate to 'Settings' icon (gear icon)General FieldDate/TimeSelect the Radio button to either 'Calendar' to see the date or 'Both'