Users with the itil, ecmdb_admin roles are not able to select options from the Select Relationship Type dialogue box when using the Dependency Views UI Page. - Support and Troubleshooting

Users with the itil, ecmdb_admin roles are not able to select options from the Select Relationship Type dialogue box when using the Dependency Views UI Page. Description  Symptoms Users with the minimum role requirements itil, ecmdb and dependency_views are not able to select options from the Select Relationship Type dialogue box when using the Dependency Views UI Page.

Release All releases

Steps to reproduce 01) Impersonate any user who has itil and ecmdb_admin roles. 02) Navigate to Configuration item [cmdb_ci]. 03) Select any CI record. 04) Select the Relationships tab. 05) Click the Show dependency views button. 06) Create a new relationship to make the Select Relationship Type window appear. 07) Type in any relation type which is present in [cmdb_rel_type] table. You can see a blue line where the list is supposed to appear but it does not populate in this case.

You will see there are following errors in the browser console:

https:// .service-now.com/api/now/table/ngbsm_script?sysparm_fields=sys_id,name&sysparm_query=ORDERBYname%5Euser%3D6cc9bb8bdb8f8bc8f2cd1cd74b961924%5Eactive%3Dtrue

Response: {"error":{"detail":"Failed API level ACL Validation","message":"User Not Authorized"},"status":"failure"}

Resolution Check if they activated ACL 'Table API' on the instance. This ACL will restrict access to the Table API service.

https:// .service-now.com/sys_security_acl.do?sys_id=9ef8bc918733320025fbd1a936cb0bdd

OOTB, this ACL is set to false. That means it does not need 'snc_platform_rest_api_access' role for the user while creating relationships.

If you would like to set this ACL enabled, then you may need to add additional role 'snc_platform_rest_api_access' for all the users besides itil & ecmdb_admin roles.

Additional Information Users with the itil and ecmdb_admin roles can view maps and perform all actions in the map. Actions include access to the map views and saved filters, both from the lists in the map and from the Saved Filters module.

https://docs.servicenow.com/csh?topicname=c_NextGenBSMMaps.html&version=latest