Missing single-row variable set and multi-row variable set images on variable set creation - Support and Troubleshooting

Missing single-row variable set and multi-row variable set images on variable set creation Issue  Symptoms The Single-row variable set and Multi-row variable set images are missing on the variable set creation in a record producer.

Release London

Cause The images Single_Row.png and Multi_Row.png are missing from the sys_attachment table which come by default within the plugin.

Resolution A] Table sys_attachment 1) Navigate to sys_attachment.list 2) Click the hamburger icon besides File Name and choose Import xml 3) Import single row xml (the file named "sys_attachment (file_nameLIKEsingle).xml" attached to this case) 4) Import Multi row xml (the file named "sys_attachment (file_nameLIKEmulti).xml"attached to this case) 5) Check if both files got added to the table by searching for 'Single Row' and 'Multi Row'

A] Table sys_attachment_doc 1) Navigate to sys_attachment_doc.list 2) Personalize the list by selecting the sys_attachment column and removing the data column from the list view (to make sys_attachment visible) 3) Create a filter on sys_attachment is and search for Single Row.png (Please view the attached screenshot). You can view that no files come up in the list 4) Click the hamburger icon and choose Import xml 5) Import the files for Single Row (the file named "sys_attachment_doc (sys_attachment=e1ad2c970c295700964f8a596d34fe45).xml" attached to the case) 6)Create a filter on sys_attachment is and search for Multi Row.png. You can view that no files come up in the list 7) Click the hamburger icon and choose Import xml 8) Import the files for Multi Row (the file named "sys_attachment_doc (sys_attachment=548d68970c295700964f8a596d34fe2b).xml" attached to the case) 9) Clear the cache using cache.do and also the browser cache.

Check for the images in an incognito mode because the browser cache might not show the images.