How to display tickets to users who are in watch list in Service PortalIssue When the users go to the service portal, under the Requests header menu, only the tickets for which the user is the caller are shown. CauseThe current logic in the 'Requests' Menu Item, shows only the tickets for which the user is the caller.ResolutionFollow the below steps to display the tickets in which the user is on the watch list Navigate to Service Portal > Portal and open the portal record Click through the main menu record that is used (In OOB, it is SP Header Menu).From the Menu Items related list, open 'Requests'.Below is the logic in Server Script to display the incident tickets to the user where they are the caller. var z = new GlideRecord('incident');z.addActiveQuery();z.addQuery('caller_id', gs.getUserID());z.orderByDesc('sys_updated_on');z.setLimit(max);z.query(); Change z.addQuery('caller_id', gs.getUserID()); to var zq =z.addQuery('caller_id', gs.getUserID());zq.addOrCondition('watch_list','CONTAINS',gs.getUserID()); Save the record. We are adding an OR condition to check if the user is on the watch list of the incident record. The users should now be able to see the watch list incidents.