Attachments are missing after cloning an instanceIssue <!-- div.margin { padding: 10px 40px 40px 30px; } table.tocTable { border: 1px solid; border-color: #e0e0e0; background-color: #fff; } .title { color: #d1232b; font-weight: normal; font-size: 28px; } h1 { color: #d1232b; font-weight: normal; font-size: 21px; margin-bottom: 5px; border-bottom-width: 2px; border-bottom-style: solid; border-bottom-color: #cccccc; } h2 { color: #646464; font-weight: bold; font-size: 18px; } h3 { color: #000000; font-weight: bold; font-size: 16px; } h4 { color: #666666; font-weight: bold; font-size: 15px; } h5 { color: #000000; font-weight: bold; font-size: 13px; } h6 { color: #000000; font-weight: bold; font-size:14px; } ul, ol { margin-left: 0; list-style-position: outside; } --> Record attachments are missing after cloning the instance. CauseThe "Exclude large attachment data" checkbox was checked in the clone request prior to initiating the clone, hence most attachments were skipped. ResolutionEnsure to uncheck the "Exclude large attachment data" checkbox before confirming the clone request. The clone request is generated in the source instance and can be found through the URL: <your instance name>.service-now.com/nav_to.do?uri=clone_instance.do?sys_id=891505691354f70481347c695144b0f2%26sysparm_view=clone_requestRelated LinksInstance cloning documentation pages: https://docs.servicenow.com/csh?topicname=t_StartAClone.html&version=latest